Cleveland Clinic

The Cleveland Clinic is a world renowned medical center - yet "place-making" is more often about a visitor's experience versus the sheer physical campus. MacLear worked with CEO Dr. Floyd Loop and the Studer Group to integrate patient experience programs and measures which tied back to a broad CCF wide HR annual review systems. This devotion to all-staff adoption lead to a Patient Experience Summit, lead by IDEO, for all physicians which continues to this day. As patient centered technology was being introduced, we integrated patient records and cross medical team coordination for improved outcomes. Finally, MacLear assisted with the expansion considerations in regional and global locations with an eye on patient and visitor experience.